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This is a very, very long story, I will post the whole thing below, what I need to know is can I sue this company that told me my bathroom install would take 1 day and be stress free? How much should I sue for and any info would be appreciated! Or should I only sue for the $175?
On Monday June 22, 2009 I phoned Re-Bath to have someone come to my house to price a new tub or shower unit. I explained how we had tried to do it ourselves but it was worse than a nightmare. I explained that we had an ad from a paper and that was how we heard about them. The woman on the phone said she would send a man on Thursday June 25th at 7pm. She was very nice and the call went well. She was surprised to hear how much money and time we had already spent on our tub. I feel like I made the right call!
On Tuesday June 23rd , I went to the Re-Bath store in Framingham to see the options. I liked the shower unit because it gave a lot of room in the shower. I liked the surround because it was flat and there was nothing to bang your arms on. It looked very nice and roomy. I loved it! The people there are really nice, very helpful and I am happy about this job!
On June Thursday 25th at 7:15 Chris Dezotell from Re-Bath showed up and we discussed all of the possibilities. He was very informed and very nice to deal with. He measured the shower unit, I explained that we needed more room, and that the tub we put in was not the right surround and that was why there was no arm room on the left side. He saw it and agreed it was not right. He said that Re-Baths shower unit would fit and work well. He explained that Re-Bath will own the shower for life, and explained, if we bought it, it will be their responsibility and that we would be covered for life. We talked to Chris till 9:45pm and picked out the shower and surround we liked, we picked out the doors the colors. I explained to Chris that I wanted the Unit to come all the way to the door hinge, just as our old tub had before we tried to replace it, I wanted the door frame down and the tub or shower to go all the way to it. He said no problem and that he ordered a 32 inch shower unit, he said that would be plenty of room. I pointed out how our shower head was not in the middle of our tub it is off side and you have to aim it out of the tub to hit the person in the shower. I told him I wanted the new one in the middle. He said that was also no problem to correct. He informed us that Re-Bath will call us to set a time. That the whole process will take only two day since we were having a new floor installed by Re-Bath too. Normally it is 24 hours but the floor will take a day as well. He gave us a copy of the papers stating that the job will be completed by 7-30-09. He gave us a price of $7,858.00. We gave him a deposit of $2,620.00 and we agreed on the prices and times and dates. When he left we were very happy with our decision. This is looking really great so far!! I need to come up with $2000 more between now and then since all I saved was 6k. I think I can sell my car.
On June 26 I called Chris to make sure he ordered a 32 inch tub. I was afraid he did not since it is not written on the form. He said no problem the customer is always right, I thanked him.
On Tuesday July 14 Re-Bath called to schedule an appointment , They set up a date of Aug 3rd for the tub to be replaced they were to return on Aug 4th to tear up the floor and then again on the 5th to lay the floor then grout. I asked why so long that Chris had said two days, Not three? She said well the floor takes a lot of time. I said you also told me that the job would be completed by the 30th? She said they were very busy. I said ok it was not a big deal. So I planned to have everything done that week. I rearranged my schedule to fit it all. I canít wait!
On Wednesday July 15th I got a call from Re-Bath asking if they can reschedule for the following week of the 20th of July. I said ok, Great! she said they would start on Tuesday the 21st between 7-8am. I agreed. She said that was the shower only and they would come back on the 24th for the floor and finish on the 25th a Saturday. I said but what happened to two days? She again said the floor takes a while, I said ok. I rescheduled my work again to accommodate them. I didnít like the idea that now there were 3 days separating the two jobs and that I would be without a toilet or sink for 4 days, but hey it is only four days, and I am really looking forward to a nice big shower!!!
On Thursday July 16th, a man from Re-Bath, named Matt Phillips called to ask me about the nightmare of a time we had replacing our old tub, He told me he had heard about it and he said it would be great for sales. I said I had the whole story on an email, very detailed and he was welcomed to it. He asked if a girl, I believe named Mellissa, could come by to take photos of the tub and me with a sad face to show the before and then could she come again later to show the after? I said ok, it sounded like fun. He said she would be at my house on Friday the 17th between 8:30 and 9am. So I said ok.
On Friday July 17th I waited till 12:00 when Re-Bath called to say they couldnít make it and that they could come on Monday the 20th . I said fine. I am a little bummed that he waited so long to let me know, I would have worked today.
On Monday July 20th They called me in the morning around ten am and asked if they could take the photos in the morning of the 21st? I was kind of annoyed but said fine again. I just wanted a new shower. I could have worked today too!
On Tuesday July 21st , My family all got up early to shower, since we canít shower for 24 hour after the install. We all finished by 7 am since that was the agreed upon time to start. The photo girl showed up at 11:35am EErrrr! The workers Mark and Dan arrived later while she was taking photos. She took her photos and was gone by 11:50am. She was nice and polite. The workers covered my carpets, were very polite and it was a total pleasure having them work in my home. Dan the plumber started the job. He went over everything he would do and explained it all to me first. He said there was no problem asking questions and to feel free. It was all very nice. Then he said that he was told to finish my job on Saturday or be fired. He said he would appreciate it if he could instead of coming back on Saturday to put back all of my fixtures, could he come back on Monday the 27th in the morning? He said he wanted to spend some time with his kids. I wasnít happy about losing a whole week to this job that was supposed to take two days but I agreed because I felt bad that the guy was told do it or be fired, and he wanted to see his kids. He was a decent guy who I felt deserved a break. I checked my appointment book and said ok but you have to be done my noon on Monday, I have plans. He said ok and thanked me.
I explained to both men what we hated about the old shower, which included the shower head not being centered, the side of the tub that was not centered and thus not giving enough room. The wall that looked like it was moldy. I explained that the whole bathroom was new and the only two problems were the floor and shower. I explained how I wanted the shower wall to come out to the hinge and how the more room in the shower the better for us. Everyone agreed the men said that this was easy to do. I am very happy with the men they listened and seemed get exactly what I need.
The two men tore out all the fixtures in the bathroom, they ripped out the old tub and the floor. At some point in the day Dan left and Mark continued to install the shower alone. Mark was very nice and answered any questions I had. He was really polite and great to deal with. At the time when Mark was hanging the shower door he called me in to show me where it would go, I said great. He stood it up in the center of the shower ledge area. I agreed it was perfect. But when he was done however, it was not where he said it would be, it was less than a 1/8th of an inch from the inside of the shower, he explained that was because the door frame was in the way. (the door frame that was not supposed to be there according to what Chris, he and Dan had said ok to.) I was not happy. It was the reason I replaced the old tub, just this problem is on the other side. I said Oh but I donít like that, it looks off. He said there was nothing he could do the door frame was in the way. I said well it wasnít supposed to be there anyway remember? He said there was nothing he could do. Mark had finished up at 11:05 pm. The tub was in and I was tired. On his way out Mark said he would be back on Friday the 24th around 8am to put in the floor. Later in bed my husband and I talked and I said well I guess we have to live with it. Everything else is really looking good, but we are still disappointed.
On Friday July 24th Mark arrived at 12:35pm and explained that he had to finish up another job. He went right to work he was very polite and covered all of my rugs. It again was a pleasure. I asked again about the shower door, he said he wasnít able to put it where it should go but that it was good there where it was. I said nothing. He finished at 11:10pm. He said he would be back at 9am the next day to grout. He was really friendly very polite and did a really good job and I have no complaints about Re-Bath or their workers other than the shower door not being in the center where it belongs. It looks fudged. Matt from re-Bath called that afternoon to see if he could send Mellissa to take the after photo that night, I explained that they were not done and wonít finish till Monday. He said ok he would call back I hate that they start so late, and work so late, I could have worked all week in the mornings.
On Saturday July 25th Mark arrived a 1:09pm he told us his bank account had been broken into somehow and that he spent the morning with the bank. Mark grouted and finished up at 7pm. The floor looked great. No toilet or sink till Monday but it looks great. Mark gave me a receipt and asked for the balance, I gave Mark a check for $3238.oo Leaving a balance of $2000.00 since Dan was not coming back till Monday to finish and I wouldnít pay it off till it was done. He said ok he understood. I stressed to him to tell Dan how important it was for him to be here before 12:00 noon since I had plans for Monday at noon.
On Monday July 27th. It was a long week with no bathroom. Dan arrived at 11:47 am to finish putting in my bathroom fixtures before noon, yeah right! He was polite and cleaned up after he was done. However I had to cancel my catís vet appointment and my date to meet my friend Rose had to be pushed off till next week, since he was late. I paid in full the remainder of the $7,858.00 which was $2,000.00. Just as he put in the sink he hit the wall opposite the shower and put a huge ding in it. He apologized and I said I would take care of it. I was really bummed because they are all new walls. He finished at 1:25pm. 7 days total not 2 like promised and I could have worked this morning too.
In the afternoon I got a call from Re-Bath asking to come back to take the photos of the after, Matt asked me to smile big and hold a Re-Bath sign. I said fine. He said Melissa could be here on Wednesday or Thursday. And I lied because I really wanted this over with, I was tired of hearing from Re-Bath and tired of a week of men working in my home, when I was told two days, I was tired of no toiletÖso I lied and said I was going away on Tuesday night and wouldnít be back for two weeks. If he wanted the photo he would have to come the next day. He hung up made a few calls I guess, and called me back saying Tuesday morning at 9am Mellissa would be here. I said ok.
On Tuesday July 28th Mellissa arrived at 11:30 am. Not for nothingÖ but I have been rescheduling my work for these people for 15 days now and it is starting to get really frustrating that no one from Re-Bath owns a friggen watch! I had to work around their schedules cancel appointments and dates and I am not happy that they are always late. Ö but this will be the last of it foreverÖ. I HOPE! She took the photos , I held the sign and smiled for them. and she was gone in about 45 minutes. I am glad it is over. Later today I mailed in my warrantee card for my shower, that I got from the workers or Chris, I donít remember.
The next day Wednesday July 29th my husband and I talked about the door on the shower and how it looks. We are very happy with the looks of the whole bathroom with the exception of the shower door. We really donít like it where it is. It gave no room inside of the shower only a little less than 1/8th inch, and a ledge of 2 inches on the outside to gather dust. The overall measurements were 4 inches. The door itself took up almost 2 inches. So it really needed to go back one inch from the inside of the shower to look right and give us the room we wanted in the first place. We also noticed after showering that the shower head is not centered as requested.
On Thursday July 30th we talked about how late they stayed finishing up each time they were here and how it took 7 days and a lot of time dealing with the photo guy, and not two days like we were told it would take to do the job and how late they were each time they arrived. I felt bad and didnít want to get them into trouble since they were such nice guys and did such a nice job, But then we talked about how we had spent nearly eight thousand dollars and did not like how it looked we talked some more about what to do. A couple of friends of ours saw it and said you should just ask them to move it, it didnít look right to them either. So we decided to call.
The next few days we spent planning and carrying out my Dadís burial. We decided to have a burial at sea in his favorite place Manchester, Mass. I had to catch up on work too since I lost a week or so to this job, and my Dadís burial. I usually work Monday thru Wednesday and could not work the last two weeks, I am lucky I can catch up this week..
On Wednesday August 5th I went to the Re-Bath show room to see what their Shower doors looked like. To see if we were maybe complaining about it and it was really right. They were all placed in the middle where we felt ours should go. I spoke to a man I think Paul maybe Peter?, and he said ďno problem just call the number you have on the business card and they will take care of it.Ē He agreed it belonged in the center too.
On Thursday August 6th I called Re-Bath to ask about having the door moved to where we all believe it should go. I was told Jennifer would call me back.
A week later On August 13th I called re-Bath again saying I Had not heard from anyone, and was told by Anna that Mark would call me. I phoned Mark directly and he told me he would call me soon.
A week later On August 20th I called Re-Bath again and Anna said she spoke to Mark and he would call me. So I called Marks number. I left a message on his phone. Mark called me back and told me he was taking time off because he was having some problems with his daughter. and that he told Anna and that she or Jennifer was supposed to call me.
A week later on August 27 I called Re-Bath yet again and spoke to Anna she apologized and said she would take care of it. . I then emailed Matt and asked him for help. He emailed back saying sorry and that he would get Anna to take care of it for me and said sorry.
On Aug 31st Jennifer finally called me back 25 days after my first call. She apologized for not getting back to me sooner. I said no problem. She asked me what exactly I wanted to have done. I told her as best I could explain over the phone what we wanted. She was really upset and raised her voice yelling about the idea of moving it. I had the phone on speaker phone and my Mother stopped to look at me and mouthed who is yelling at you? I just nodded and tried to calm down Jennifer saying I donít see why it is a problem. I said Jennifer this is not done right, which she cut me off to insist it is right. I said look it doesnít look right, I had others look at it and they felt the same. She got louder and said Are you kidding me you want this moved a half an inch? I said no Öone inch, she kind of lost it and went on and on about how stupid this is and it is only one inch. I tried to get her to quiet down by talking lower, but she kept talking loudly about how this would cost her around $900.00 to fix, and she can only do it if I split it with her. She kept saying I canít believe this, for one inch! I said look I spent $8,000.00 and I am not happy with it. My husband feels the same, we spent a lot of money, and would like it right. She said why didnít you call right away? I said I told Mark right away and then I explained about my Dad and said I did call only 5 days after you guys finished here. I was a little busy with my Dadís plans to call you right away, and I have been calling each and every week for one month trying to get you to call me back.
I will post the rest in the next post
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